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RESERVATION POLICIES
  • Deposits & Payments: Once we have received your reservation information, your credit card or other charge card will be billed for the first night. The deposit amount is the one day fee charge. Additional charges to your credit card will be applied for additional nights upon check in. For all cabin, yurt, and RV reservations, a one (1) night lodging fee is the required advance deposit payable by cash, check or credit card. Refunds for advance deposits are available if requested before 48 hours of the reservation date.Check in time of 3pm. Family reunions require a $200 nonrefundable deposit. Cancellations: We will refund any billed charges to your credit card if notified of the cancellation in writing (email or standard post mail) 14 days prior to the reservation date. No refund of deposit will be given on late cancellations made during the 14 day limit. It is highly improbable to rebook reservations within the time frame specified. If potential late cancellations are a concern then trip insurance would be recommended. Refunds for advance deposits are available if requested within 14 days of reservation date. No-Show Policy: If you are a "no-show" and do not notify the resort in writing prior to 48 hours of your reservation we cannot refund your deposit. If no deposit was given for a confirmed reservation and you are a "no show", one night fee will be charged to your credit card. Check-In and Check-Out Policies: Check-in is 3:00 pm, in order to allow the time needed to prepare each cabin to our standards, we do not provide early check-in. If you will be arriving after 6:00 pm you must call the office and let us know so we will have your check-in welcome package ready for after hours pick up. Check-out time is 11:00 am. Upon check-out, please remember to secure the cabin with all doors and windows locked and please turn the lights out. There is a $5.00 charge for lost room keys. Terms and Conditions: If my reservation has been confirmed online, I have read and agreed to the Reservations Policy and Agreement. By accepting the terms and conditions of the Reservations Policy and Agreement, I hereby give Heber Valley RV Park and Resort permission to charge the first night stay and the non-refundable reservation fee to my credit card. Housekeeping & Amenities: All cabins and yurts are made up with a clean supply of linens and towels. All units are fully equipped along with a starter supply of toilet paper, trash bags and paper towels.
  • Road Conditions: Roads around Heber Valley, Utah can be curvy and steep. Although the roads are well maintained, we highly recommend four wheel drive and/or chains during the snow months and that you the drive cautiously and observe the speed limits. We do not refund due to road conditions.
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